our promise to you
How can you believe what we promise?
Guaranteeing what matters most
With a compliance service such as payroll and pension management, how do you know you will be getting the service you need?
We stand by our five service guarantees;
Compliance
Your payroll will be compliant to the latest laws and regulations.
Deadlines
We will meet all your pay dates (as long as your data is supplied to us by the agreed timescales).
Confidentiality
Your data and sensitive personal information are kept safe and confidential by our tech and our people.
Transparency
We are open about our processes, pricing and service. If we make a mistake, we will own up to it and do everything to fix it.
No offshoring
We will never offshore your payroll. Our team is based in the UK and all data is held within the EU.fivr
Our Triple Lock Pricing Guarantee
So, let’s put our money where our mouth is.
We understand that making the switch from your existing payroll provider or handling your payroll yourself can be daunting.
We want to give you reassurance while keeping our guarantees simple.
In addition to our service level guarantees, we also have our own ‘Triple Lock Guarantee’:
- We will never raise our prices more than inflation (CPI)
- Your pricing is fixed in for the duration of your contract (so no nasty surprises)
- Our price will be at least 10% less than the big 10 managed payroll providers*
* Based on proven pricing from Ceridian, SD Worx, Zellis, ADP, IRIS, Cintra, Moorepay, MHR, Ciphr and Paycheck. Proof of current pricing contract or quote required. If you have a price from another provider, we still may be able to match or better the price, so get in touch and talk to us.
“In my years working in managed payroll, I have seen some horror stories of providers locking in clients then hiking the prices. Of quoting a cheap payslip price, only to load the invoice with ‘extras’ that should have been part of the core service. The list goes on.
We believe in offering a fair price for our work and being transparent about what is included in the price.
We can’t guarantee that we will never raise our prices—we’d love to—but that’s not the world we live in. But we can guarantee that we will keep any price rises reasonable and proportional and give you ways to lock down the pricing, giving you confidence in your future payroll expenditure.”
Stewart Waddell
CEO, Ascend Payroll
Let’s have a chat about how we can transform your payroll
