Why make Ascend your first choice?
If you’ve been disappointed in payroll outsourcing… we need to talk.
What’s all the fuss about?
Payroll can be a headache. With all the rules and regs, it’s easy to mess up.
That’s why many businesses outsource. But often, the experience doesn’t match the hype. Small firms and accountants lack tech, while big providers forget the human touch.
That’s where Ascend steps in. We’re here to shake up the world of outsourced payroll.
Started by two payroll pros fed up with the same old issues, Ascend offers a fresh, no-compromise, premium service. We listened to what businesses need and combined top-notch tech with a personal touch. At Ascend, we believe in the power of people and tech working together.
Your payroll is handled with care. Because it matters, and we treat it that way.
We talked to businesses to find out the things that bug them.
What’s letting them down? What do they want out of a managed payroll service? Their answers became our blueprint for Ascend.
Ascend is a business set up and run by payroll professionals.
We’re not bean counters or sales people. We know payroll and pensions inside out, so we can have constructive and honest conversations with you from day one.
Payroll is data-driven and requires many repetitive tasks.
That’s where our amazing tech platform shines. It streamlines processes, ensures accuracy and, let’s our team focus on giving you great advice instead of just crunching numbers.
Our values
We are all about our values. They’re not just a tick list or some fancy words on our office walls. We thought very carefully about the kind of business we wanted to build and the values needed to make that vision a reality.
But we didn’t stop there. We looked at how we could truly live by these values. How could we weave them into everything we do?
Not surprisingly, it’s all about the people. We hire people who share our mindset. Yes, payroll is a technical role, but it isn’t just about what you do; it is also about how you do it.
And underpinning our ‘how’ is one simple principle, ‘do the right thing, always’.
- Do the right thing, even when taking a shortcut, is easier
- Do the right thing, even if no one is watching
- Do the right thing, even if it means having a difficult conversation with a colleague or client.
“Ascend was our chance to start with a clean slate, to take what we knew worked and didn’t work in the payroll sector and deliver a service we are proud of.
To do this, we needed strong foundations, and creating our values was fundamental to getting this right from day one.”
Stewart Waddell
CEO, Ascend Payroll
Putting our customers first
Your happiness is our top priority every time.
Challenging the norm
We’re all about pushing boundaries and asking the hard questions because that’s how progress is made.
Letting our team shine
We are nothing without our people, so we give them the tools and space to deliver awesome service.
Being agile and responsive
Change doesn’t scare us; we love it and embrace new ways of doing things.
Making a positive impact
We care – for our team, clients, community and the planet. Big hearts, big dreams.
Ethical and transparent
Integrity is non-negotiable. We stick to our principles, no matter what.
A premium, personal service
Everyone knows how important it is to deliver great service. Yet, in the payroll sector, many providers are failing to do so.
Why is it so hard to achieve?
We believe that much of the problem is down to working in silos, inconsistency of teams and a disconnect between the client and provider.
So here are just some of the ways we have structured our service to ensure our team becomes an extension of yours and are empowered to deliver a premium service.
- No sales people- talk to a payroll expert from day one
- Named Account Manager and team
- Face-to-face communication encouraged
- We will always look for better ways of doing things
Flexible and affordable pricing
Payroll isn’t one-size-fits-all. Some are simple, others more complex.
Some clients like to keep control of some of the work themselves, others want us to handle everything.
That’s why having a fixed price per payslip just doesn’t make sense.
We’ll tailor your payroll service to fit your needs and budget. So you are paying for just what you need. Plus, we are upfront about our pricing. You’ll know exactly what you are paying for and why it’s worth it. No surprises, just real value.
And if you need further convincing, check out our Triple Lock Pricing Guarantee.
Let’s have a chat about how we can transform your payroll
