blogs > Customer Service

The payroll outsourcing game is a mess. Most providers treat you like just another number in their system. Endless call queues, different voices every time you ring, and having to explain your setup over and over again. Enough is enough....

Building Client Relationships Building strong client relationships with your customers is key to any business’s success. I have been fortunate over the years to work with many company business leaders, teams, and suppliers during my career, helping shape managed payroll...

In the world of sales and service businesses, it’s hard to escape the acronyms: CAC. MQL. CLV. SQL. They fill slide decks and dashboards, promising precision and predictability. They give teams targets to chase. They give managers metrics to report....

Ascend Payroll – How we create a personal service There’s a certain kind of shop that makes you smile the moment you walk through the door. The lighting is warm, the music is thoughtfully curated, the layout is considered, and...

Payroll ethics – breaking the trend Across the payroll industry, there’s a quiet but unmistakable trend – providers chasing scale by sacrificing service. They automate more, humanise less. Offshore operations. Require more from you. All in the name of margin...

In business, there’s a strange phenomenon that every company needs to understand – both excellent and abysmal service drive customers to make noise. And today, social media can amplify this noise further than complaints to service teams or disgruntled conversations...

The power of exceptional problem resolution   When you are operating in a service sector, such as managed payroll, perfection is an admirable goal but not always achievable. What really matters is how you handle things when they go wrong....