blogs > Customer Service
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Alison Clynes
April is Stress Awareness Month. It is a moment the HR and wellbeing world tends to mark with statistics about burnout and articles about resilience techniques. All of that is useful. But we wanted to do something a bit different...
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Victoria McKay
Payroll is a profession built on precision and deadlines. Every month brings another immovable date, another payroll to deliver, and another group of employees depending on us to get things exactly right. In that kind of environment, how a team...
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Stewart Waddell
In the daily rhythm of business life, payroll can sometimes feel like just another task, numbers, deadlines, deductions, submissions. But at Ascend Payroll, we know it’s far more than that. Payroll is about people, trust, and doing the right thing,...
- Stewart Waddell
When you’re choosing a payroll provider, cost and technology usually top the list. And fair enough, they matter. But there’s something else that’s becoming increasingly important to businesses evaluating providers, and that’s staff consistency. Recently, I was talking to a...
- Stewart Waddell
When we launched Ascend Payroll in November 2024, we had a simple yet clear vision – to create a premium managed payroll service that actually works the way businesses need it to work. Not just technically compliant. Not just efficient....
- Stewart Waddell
It starts small. An email takes a day longer to get answered. Your regular contact has “moved on to new opportunities.” You get introduced to someone new – again. They seem capable enough, but you can tell they’re still getting...
- Stewart Waddell
At Ascend, we’ve always believed that the way we serve our clients matters just as much as the services themselves. It’s not just about processing payroll; it’s about how we make people feel throughout their entire journey with us. Recently,...
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Josh Donner
The payroll outsourcing game is a mess. Most providers treat you like just another number in their system. Endless call queues, different voices every time you ring, and having to explain your setup over and over again. Enough is enough....
- Stewart Waddell
Building Client Relationships Building strong client relationships with your customers is key to any business’s success. I have been fortunate over the years to work with many company business leaders, teams, and suppliers during my career, helping shape managed payroll...
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Richard Rowell
In the world of sales and service businesses, it’s hard to escape the acronyms: CAC. MQL. CLV. SQL. They fill slide decks and dashboards, promising precision and predictability. They give teams targets to chase. They give managers metrics to report....