blogs > Customer Service
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Richard Rowell
In business, there’s a strange phenomenon that every company needs to understand – both excellent and abysmal service drive customers to make noise. And today, social media can amplify this noise further than complaints to service teams or disgruntled conversations...
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Josh Donner
When you signed up for a managed payroll service, you probably envisioned a hassle-free experience where experts take care of everything, leaving you with more time to focus on your business. This is often the promise they sell you, but...
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Richard Rowell
The power of exceptional problem resolution When you are operating in a service sector, such as managed payroll, perfection is an admirable goal but not always achievable. What really matters is how you handle things when they go wrong....
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Richard Rowell
Who can hold their hand up and say they have never made a mistake? What business is 100% efficient and error-free? It is a fact of life that sometimes problems happen. For service providers, there is often a delicate balance...